Wavelink Fortinet Overlay Program Frequently Asked Questions

Wavelink Fortinet Overlay Program Frequently Asked Questions2021-06-15T11:30:52+10:00

Program Summary

What is Wavelink Fortinet Overlay partner program?2021-06-21T12:29:44+10:00

The Wavelink Fortinet Overlay Program provides a range of benefits and enhancements over and above of what is provided within the Fortinet Engage 2.0. You can view the full Program benefits here.

What are the eligibility criteria for the Wavelink Fortinet Overlay Partner Program?2021-06-21T11:01:34+10:00

To be involved within the Wavelink Fortinet Overlay Partner Program, you must meet the minimum criteria of the Fortinet Engage 2.0 program.

Can I apply or is it invite only?2021-06-15T10:45:24+10:00

Keen to be a part of the program? Submit your details here to express interest in becoming a Wavelink partner and a member of the team will contact you back shortly. 

What is the difference between what I am on now compared to the new partner programs?2021-06-15T10:45:34+10:00

You may have noticed your Fortinet tier change after the realignment with Fortinet’s engage tiers.  

Our new partner program is not just about discounts but rather how we can help you make money, save money, and support you with the right tools you will need to grow and increase your market share.  

As a result of this, you’ll be offered additional value in other areas of the business outside of discounts. 

Our program will: 

  • Have more emphasis on certifications 
  • Support for specialisations  
  • Allow Deal registration 
  • Distribute lead referrals  
  • Improve tech support 
  • Introduce a dedicated marketing team, supported by the right back end engines such as Marketo 


Why have Wavelink introduced these partner programs?2021-06-15T10:45:49+10:00

A relationship is not just about discounts, it is about understanding your business and providing the right tools to grow together. 

Tools for enablement and capability to be more relevant with your partners and a relationship with Wavelink of trust and value. 

 This program will enable:

  • You to grow  
  • To be more relevant with your customer base 
  • You to be more informed, capable and empowered 
What are the benefits of the partner program for me?2021-06-21T12:30:38+10:00

You can view the full benefits of the program here.

Tier Updates

How do I know which tier I’m in?2021-06-15T10:48:08+10:00

Your tier for Fortinet is aligned to Fortinet’s Engage 2.0 program.

How are tiers calculated?2021-06-15T10:48:22+10:00

Your tier for Fortinet is aligned to Fortinet’s Engage 2.0 program. 

Can I move up or down a tier?2021-06-21T11:35:05+10:00

Yes, you can. As there are set criteria for revenue and certifications, depending on whether you meet these thresholds will depend on if you move up or down a tier.  

These tiers are managed by Fortinet and reviewed every 12 months.

Program Special Features

Will there be more features coming in the partner program?2021-06-15T10:51:33+10:00

This program was designed with you in mind and we will be reviewing all programs every 12 months. 

Can I get special pricing outside of my tier level?2021-06-15T10:52:14+10:00

If you have specific needs for pricing (high volume sales, tenders, deal registration, large projects, for instance) please contact us directly through your dedicated Wavelink representative. 

If my certified engineer moves on, how long will Wavelink give me to meet the minimum tier requirements?2021-06-15T10:52:25+10:00

Should one of your certified engineers move on, we’ll have a grace period of 3 months or your next program renew period, whichever comes later. 

Reseller Agreement

Why does the reseller have no ability to bind Wavelink to agreements, warranties or representations with or to a third party? (clause 3.1)2021-06-15T11:43:42+10:00

The Reseller may enter into sales agreements/contracts with third parties (customers) to sell the Products to customers. Wavelink are not a party to these agreements/contracts and are not contractually bound to such agreements/contracts and the Reseller cannot represent to the customers that Wavelink is bound

Wavelink can only be bound to the provisions in the Reseller Agreement.  

For example, if the Reseller sells 10 Products, but Wavelink only have 8 in stock, Wavelink are not bound by the Reseller’s sale (however clause 4.2 of the Reseller Agreement sets out that Wavelink must use good faith to fulfill all orders). 

What are third party licence agreements and why do resellers need to be bound by them? (clause 6)2021-06-15T11:44:18+10:00

If Wavelink supplies Products that contain third party software that has its own applicable licence agreements/terms and conditions (ie Microsoft programs will have their own licence agreement), the Reseller (and in turn its customers) must agree to be bound by such third party terms and conditions as the use of such products is dependant on the terms being complied with.   

Why does the risk of damage or loss of products pass to the reseller on delivery? (clause 8)2021-06-15T11:44:50+10:00

In order to avoid disputes, it is important to set out when the risk of damage or loss regarding the Products will pass to the Reseller – in this case, upon delivery.  

The Reseller cannot expect Wavelink to be responsible for Products in the Reseller’s possession, much like the Reseller won’t be responsible for the Products once in the customer’s possession.  

Wavelink will retain a security interest in the Products until such time that it receives payment in full. The Reseller should have appropriate insurance.  

Why are indemnities required? (clause 14)2021-06-15T11:45:22+10:00

Wavelink are not responsible for the actions or omissions of the Reseller (or vice versa). If there are not appropriate indemnity clauses, either party could be unfairly held responsible for losses that are out of their control.  

This Agreement provides for mutual indemnity clauses, whereby each party indemnifies the other party against loss incurred or sustained by their negligent or wilful acts or omissions (but not if the other party failed to perform its obligations under the Agreement).  

Clause 14.5 limits the Reseller’s indemnity.  

 The indemnity provisions will survive termination of the Agreement so if a party incurs a loss etc as a result of the other party, after the Agreement is terminated, that party can still rely on this clause.  

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