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How we can help your business

Over 20+ years we have delivered these 5 core pillars of service:

Services
Services2019-07-16T02:56:18+00:00

Pre-sales

Your business depends on strong ongoing relationships, not only when a project is underway. The changing nature of technology requires ongoing surveillance of the industry, reading the signs and developing strategies for sustainable business development.

Wavelink remains a leader in our industry by understanding the entire channel, product life-cycles, client upgrade pathways, economic and competitive considerations.

Pre-sales activities create a permanent posture for success, keeping you ahead of your game, including:

  • Scoping of solutions
  • Building BOM and quotations including specification setting
  • Predictive surveys for wireless
  • Product demonstrations and full POC support.

Sales

Our solutions approach, combined with our position as ‘technology aggregator’ in your service delivery matrix, means your clients needs can be delivered and serviced with confidence.

During the sales process, we work directly with vendors and channel partners to ensure quotes are comprehensive, addressing objectives and taking into account the complexities to deliver elegant, cost-effective and appropriate solutions. Your sales process is enhanced by our:

  • Channel management
  • Developing a sales strategy for product & solutions for channel and vendor partners
  • Developing partners to sell and support our vendor solutions
  • Promotion of product into channels
  • Online store & simplified transactions for partners.

Enablement

  • Sales and Technical Certification and Education
  • Product webinars and vertical awareness
  • Vendor onboarding including delivering training and workshops for partners.

Marketing

We do so much more than sitting in the background, supplying and supporting vendor products. We actively support your own marketing efforts into your industries and territories and we proactively generate our own channel-focused marketing, promotion, awareness raising and lead generation.

We beat our own drum and in turn give you what you need for drumming up business of your own.

  • Demand generation activities
  • Promotions and campaigns
  • Vendor-driven events
  • Channel events – webinars, customer events, lead generation.

Support

We are ready to help.
  • Tier 1 and 2 technical support
  • Vendor escalation
  • RMA
  • Project management
  • Installation and configuration assistance
  • Assistance in deployment and roll out.
ENGAGE WITH WAVELINK TO EXPAND YOUR BUSINESS
“...an absolute pleasure to deal with. Very knowledgeable and has a great attitude.”
Wavelink (Spectralink) is a key component of our customer offering (DECT) and as such, needs to be backed by solid, reliable service. Wavelink has not let us down.
“...being able to obtain instant pricing through the Web Portal. Staff are very knowledgeable, helpful and friendly.”

VALUE ADD? WE VALUE MULTIPLY

Assisting resellers find, close, implement & support new business; leading to accelerated growth.

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