A basic definition for unified communications (UC) would be “Communications integrated to optimise business processes.” The latest business communication buzzword, which include “presence”, “collaboration”, “mobility”, “instant messaging”, “video integration” and “unified messaging” all fall under the very broad UC umbrella. UC is not a single product, but a set of products that provides a consistent unified user interface and user experience across multiple devices and media types.
UC is an evolving set of technologies that automates and unifies human and device communications in a common context and experience. It optimises business processes and enhances human communications by reducing latency, managing flows, and eliminating device and media dependencies.
Vendors such as Spectralink, Polycom, Digium and Fortinet have all recognised the significant benefits that UC can provide to business and their product strategies encompass open standard, cost efficient UC solutions.