The Integrated Communication Solution (“system”) shall comply with the following functions:

1. The system shall allow the integration to wireless telephony and paging, internal or external, and to connect a wide array of business systems.
   
   
2. The system shall allow the customisation of each point that is comprised in the organisation's network.
   
   
3. Each call point shall be assigned individually or by group to one or more wireless phones, pagers units, email addresses.
   
   
4. The system shall monitor and display, on a computer screen, all presence registrations, as well as active and non-active call points.
   
   
5. The system shall allow the integration of bitmap floor plans in order to graphically represent the physical location of the different activities.
   
   
6. The system shall allow all activities to be carried out from a touch screen.
   
   
7. The system shall allow the assignment and re-assignment of call points, wireless phones or pagers in a visual and easy drag and drop manner for the user easy to perform.
   
   
8. The systems shall allow the visual programming of forwarding responsibilities to insure that no event goes unanswered.
   
   
9. The system shall allow a minimum of three response levels (primary, secondary, back up) and they shall be programmable to allow escalation to a higher or lower priority level within a predetermined time period.
   
   
10. The system shall use a reminder type function to place a call that has been answered on a callback list so it is not forgotten. The call shall automatically be placed again if it has not been cancelled from the point of origin, if so desired, after a predetermined time.
    
    
11. The priority level shall be programmable when a call is placed from any call point and the system shall display the information concerning the nature and location of the call, the call priority level, as well as additional information. All this information shall be forwarded to the cordless devices that have this function available.
    
    
12. The system shall be equipped with different access levels in order to prevent unwanted access to parts or all of the programming.
    
    
13. The system shall allow the representation of all call points and assignments on a single computer screen.
    
    
14. The system shall allow predetermined assignment schedules, such as transfer or change, through a single operation.
    
    
15. The system shall allow a graphical representation of the complete facility, campus, building, floor, wing, rooms, and every call point within the facility.
    
    
16. Each call shall be timed and the predetermined answer time shall be represented by means of coloured indicators (red, yellow, green) according to the elapsed time since the call has been placed.
    
    
17. The system shall allow the ability to add specific information (up to 255 characters) that will be displayed when the event will occur.
    
    
18. The system shall allow the generation of a comprehensive activity report.
    
    
19. The system shall display and have the ability to display all non-assigned call points.
    
    
20. The system shall allow the programming of call stations groups, wireless device groups and email addresses groups.
    
    
21. A watchdog function shall be integrated into each module to monitor for system failure.
    
    
22. The system shall allow a large on-screen virtual keyboard use for manual paging.
    
    
23. The system shall allow the broadcasting of pre-programmed or manual messages to one user, a group of users, or to every user.
    
    
24. The system shall allow the ability to simulate call points in order to preprogram events.
    
    
25. The system shall be used within a WIN95/98/2000/XP/NT environment.
    
    
26. The system shall be able to connect a local LAN/WAN network supporting TCP/IP.
    
    
27. The system shall have no limitation in terms of the level of priority.
    
    
28. The system's programming shall enable each call point to have its own level of priority.
    
    
29. The system shall be able to automatically repair a corrupted database without user intervention.
    
    
30. The system shall allow free form text messaging from any web browser interface.
    
    
31. The system shall allow audible notification on active alarms.
    
    
32. The system shall allow for the creation of virtual status or event triggered and cancelled through any PC's or two-way wireless devices.