Being able to communicate effectively from anywhere around a large workplace delivers many benefits , including improved responsiveness to guest needs, increased staff productivity and higher levels of staff safety.
Key staff can carry a single, portable device that is not only a cordless telephone, but can also receive urgent text messages and can even be used to raise the alarm in the event of an emergency. A range of solutions are available that suit a variety of sites, from large resorts and convention centres through to smaller hotels and motels.
Mobility Has Many Rewards
For room service waiters, functions coordinators, administrators and maintenance staff to be able to carry their telephone extension with them throughout the site has many tangible benefits.
Missed calls become a thing of the past and key personnel can make or take phone calls on the move. Being contactable at all times improves staff efficiency and customer service and as all internal calls on site are free, costs can be significantly reduced.
Delivering Messages Has Never Been Simpler
Integrated text messaging capability provides much more functionality than just wireless voice communications. By interfacing with an almost unlimited choice of paging, security, alarm and LAN based messaging systems, the cordless system becomes a truly integrated wireless solution for hospitality sites.
Fire panels, building management systems and paging systems can all be integrated to generate messages for dispatch to cordless handsets, pagers, display boards or audible alarms. Text messages can be sent to individuals or groups of cordless handsets.
Protect Your Most Important Asset
Many hospitality workers are required to work in environments where their personal safety is at risk. Cordless handsets with duress functionality ensures that the alarm is raised if urgent assistance is required.
With features such as alarm button, rip cord, man down and location identification, duress handsets deliver peace of mind to users and also enables employers to meet their OH&S obligations.
Important features for hospitality:
- Can provide wireless extensions to any voice platform
- Wi-Fi or DECT
- Wireless handsets can receive urgent text messages (eg reception, fire, building management, gaming software)
- Range of handsets to suit different applications (eg management, water/dust protection, staff protection/duress)
Wireless Internet access defines your customers' experience. Whether using the network for business or pleasure, customers demand pervasive wireless coverage in their room, in the hotel lobby, at a restaurant or in a conference center. Hotels and resorts rely on predictable wireless performance to ensure satisfaction and brand loyalty.
It isn't just guests who need access to the network. More than almost any other business, workers in hospitality depend on mobility and information access to achieve operational and service excellence. A reliable and high-performance wireless network can minimize operating costs while improving overall effectiveness and service quality.
Designed for the All-Wireless Enterprise
From the beginning, Meru designed its network for the All-Wireless Enterprise: an organization that never needs to depend on wires for network connectivity. For hotels, resorts and other venues, this has become a critical requirement. Guests, staff and third parties need to be assured of reliable service throughout a venue - not just for existing voice and data applications but for new and unforeseen services.
Simple to Deploy & Manage
Most important for business agility, Meru has made it simple to become an All-Wireless Enterprise with a network that is simple to deploy and easy to maintain. Trustworthy enough for any application, the network's simplicity and reliability minimize ongoing operating expenses and the need for on-site experts.
- Wireless Like Wire. Meru's virtualized Wireless LAN offers all the performance that users expect from wired Ethernet combined with the mobility of cellular.
- Quality of Service. Data applications get the predictable bandwidth they need while toll-quality voice is assured.
- Airtime Fairness. Each client in a packed hotel lobby gets a fair share of the airwaves, letting legacy clients coexist peacefully with the latest 802.11n devices.
- Strong Security and Simple Management. Meru makes it easy to control the diverse devices that guests connect to a network while ensuring that internal applications get the resources they need.
Important features for hospitality:
- Support for wireless data, voice and video with QOS
- High user densities (provide wireless access to both guests and staff)
- Ability to provide wireless coverage over large areas
- Simple to install / simple to manage
- Simple centralised network management for multi-site facilities
- Support for simultaneous multiple:
- Wi-Fi clients (a/b/g/n) - Meru Airtime Fairness means WLAN performance is not influenced by slower devices
- Devices (notebooks / netbooks/ iPhones/ smartphones)
- Operating system Windows (XP, 7), Apple etc
IP Telephony / UC
In hotels, clubs and function centres, PBX systems manage the thousands of telephone activities throughout the building each day and are critical to their daily operation. Hotel guests expect simple communications and efficient services, and IP PBX systems are meeting the challenge, at a lower cost to hotels.
The argument being made for IP communications centres on the fact that most hotels have a data network already in place, and the network usually has unused bandwidth, that could be used to carry voice calls. The multiple voice and data networks commonly used today in a hospitality environment can be combined into a single IP network supporting data, voice, and a wide range of applications.
Benefits of IP PBX in Hospitality
IP systems deliver advanced communications that enhance the guest experience, improve customer service and optimise operational productivity and costs.
For most adopters, a key reason to transition to IP PBX systems is cost savings. IP telephony enables some or all phone calls to be made via the internet at no additional cost. IP PBXs that support SIP extensions means that hotels are not locked purchasing proprietary handsets from a single vendor. Rather, they are able to choose from a wide range of IP telephones with features that meet their needs and budgets.
Simplified Network Management
By converging voice and data onto a single common network means less equipment and easier integration for IT staff. Communication between branches, whether across states or countries, can be easily achieved by dialling an extension number.
An IP PBX that supports unified communications applications enables integration of communication and collaboration solutions including messaging, voice, video, chat and presence on the one platform. These standards-based applications integrate with business tools such as Microsoft Outlook, tying together applications with a simple user interface.
Improved Customer Service
From simply answering guest's call by name, though to offering reduced calls costs or simple video conferencing capability through the phone system, IP PBXs deliver many benefits to guests.
Simplified Remote Management & Maintenance
With voice and data merged onto one common IP network, the need to maintain separate networks is eliminated, and remote management of the PBX becomes possible, with the right equipment.
Important features for hospitality:
- Outlook integration
- Voicemail / fax to e-mail - manage calls from guests and staff from office or mobile device (eg iPhone, Blackberry etc)
- Dialling from Outlook
- Support for a wide range of SIP voice and video phones
- Supports wireless extensions
- Point and click - easy call handling for reception to transfer calls to staff and guests
- Supports both traditional (analogue or ISDN) and VoIP calls
- Call recording and monitoring
- Call reporting and logging
Network Access / Security
The provision of wireless network access to guests in a hotel, cafe, conference centre or stadium is considered to be the norm rather than the exception. With the wide range of devices being used, the challenge for hospitality sites is how to simply manage granting access, ensuring fair airtime access to all users, while protecting the network from potential security threats.
Managing the Bring Your Own Device (BYOD) phenomenon
The challenges in managing network access are being amplified by the new generation of personal smart devices including iPhones, tablets and other devices that guests, the general public and staff want to use within the facility. The BYOD phenomenon is seeing a flood of diverse Wi-Fi® devices entering networks claiming their share of WLAN resources. Networks must be prepared to deliver secure, scalable wireless network access to a diversity of devices and users
Wireless networks should be capable of enabling one-click self provisioning of client devices for secure 802.1x connectivity.
BYOD Guest Access Management Requirements:
- Easy-to-use, one-click self-provisioning capabilities
- Centralised, customisable portals for guest authentication
- Automatic notification services by email or SMS message
- Powerful reporting, auditing and customisation capabilities
- Secure role-based access with granular policy management enabling differentiated levels of access
- Intuitive interface that simplifies the creation of complex policy-based workflows
- Seamless integration with existing wired and wireless networks
Wireless and wired guest room access is not only an opportunity as an additional source of revenue for your business, but also an expected or required value-added amenity. Guest usage trends show an increased use of the Internet, as well as, the amount of bandwidth used during each session. Hoteliers must provide fast reliable Internet access that can support the multiple WI-FI and wired devices that many guest now own and travel with. Convention and meeting planners today demand reliable wired and wireless internet access for their conferences, seminars and events.
High speed connectivity is a critical and key component for repeat business. Internet access is a profitable opportunity for event facilities of any size. Venues benefit directly from access fees and exhibition sponsored common area wireless or hot-spot facilities. An added benefit of providing public internet access is that attendees tend to stay and spend on meals and refreshments rather than leave the venue.
Stadium operators need to offer an Internet access service which can cope with the surge of traffic on game day or exhibition day can use the internet access as another touch point to customers to increase revenue from food and beverage sales while users are accessing game scores online. Stadium operators need to offer Internet access services to a range of customers such fans, exhibition attendees, as well as media covering the event. The service needs to be delivered in a secure and reliable manner for these customers.
Multi Dwelling Units
Reliable high-speed Internet access to multi-dwelling units such as apartments and condominiums is an expected amenity for new tenants. As broadband internet access demands keep growing, the opportunity to generate incremental revenue for the property owner becomes an increasingly compelling proposition.
Cafés and Restaurants
Internet access at a café or restaurant not only attracts customers, it makes your venue a location for business. Customers tend to stay longer and purchase more. Opportunities to direct customers to sales and promotional offerings also help increase revenue.