Wavelink Blog

This Week on Digium Live: Switchvox Softphone for iphone

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What exactly is a softphone? What are the benefits of using softphones versus desktop phones? These are some of the questions addressed in our new episode of Digium Live!

Special guest, Adam Kramer, our Switchvox Project Manager here at Digium, discusses the features offered through the new Switchvox Softphone for iPhone, including our most recently added feature – the ability to use your cellular minutes instead of data for your calls.

Some of the most common concerns that come up when considering softphone options are also revealed, including: setup time and level of difficulty, as well as the availability of features typically offered with desktop phones. Adam addresses both of these issues, and discusses the popular features for mobile SIP devices, noting the increase in companies that are extending their business phone systems into mobility-friendly options.

 

Topics discussed include:

  • Digium Softphone Services: How and Why it Began
  • Benefits of Remote SIP Connection
  • Features Available
  • Softphone Setup in Two Ways
  • The Future of Switchvox Softphone
  • Softphon

For more information on Switchvox Softphone for Iphone, click here

Watch this week’s episode of Digium Live! below and tune in every two weeks for a new episode

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Toolkit for Understanding the basics of Unified Communications.

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A growing number of SMBs are realizing the benefits of Unified Communications (UC). Yet, many businesses are still trying to sort through the clutter of what UC really means. This free VoIP Advisor Toolkit, “Understanding the Basics of Unified Communications” includes a white paper, ebook, and more to help you understand how UC can help your organization be more competitive, efficient – and save money.

To learn more, or to download the toolkit please visit Digium’s Understanding the basics of Unified Communications 

How Software-Defined Networking will Redefine the Intelligent Campus

While colleges and universities have begun using 802.11ac to address networking capacity gaps, it may be time to architect a move away from a campus deployment focus altogether and embrace a new, open approach for meeting networking demands.

Take the size of your current student population and triple it or quadruple it. That will give you a sense of how many computing devices your campus infrastructure needs to support right now. But wait. There’s more. Now imagine that one morning many of those students wake up and realize they can upgrade their primary devices to a new operating system, and they plan to do so during breakfast over your network. If your Wi-Fi setup can sustain that kind of explosive pivot in demand, even as you still sit in your car on the way to work, that is the measure of an “Intelligent Campus.”

If, however, you worked for one of the multitude of colleges and universities that experienced Wi-Fi crashes in September 2013 when mass downloads of Apple’s iOS 7 crippled campus networks all over the country, it may be time to take serious stock of how you approach the future-proofing of your IT infrastructure to make it more intelligent too. Campus Technology explores the most promising new approach for designing the next generation of networking infrastructure in this special report commissioned by Meru Networks. The report examines how the university wireless network is advancing from a “coverage” model, where connectivity is available in almost all corners of a campus, to a “capacity” model, which uses the latest Wi-Fi standard, 802.11ac, to ensure adequate connectivity and bandwidth in high-density areas. The next phase will be a “user experience” model, which shifts away from a campus deployment focus altogether and puts the emphasis on building an end-to-end infrastructure that can deliver an appropriate user experience no matter how radically different the networking demands may be from one day or one hour to the next.

Learn more 

Meru Sheffield International Venue

Shefflield International Venue (SIV)  has deployed Meru in several of their sports and event arenas to cope with large density groups and a create a central point of control.

Wavelink Receives 2015 Digium Pinnacle Partner Award

Wavelink Awarded Digium Pinnacle Partner Award for Outstanding Sales and Service of Switchvox Business Phone Systems

Annual Awards Recognise Top Digium Partners Worldwide that Deliver Unparalleled VoIP Solutions and Services

March 6, 2015, Melbourne - Wavelink, a value added distributor of enterprise mobility and unified communications

Communications solutions. Wavelink is one of the outstanding organisations selected based on annual sales, value added services and commitment to reseller satisfaction. These Pinnacle Partner awards are presented annually to leading Digium distribution partners who have excelled in developing and growing their partnership with Digium and driving customer success within their reseller base for either Switchvox Unified Communications (UC) or Asterisk Custom solutions, today announced it has been awarded a 2015 Digium Pinnacle Partner award in the category of Distributor of the Year – APAC.

 

“This award is testament to the significantly high double-digit growth of the Digium business in Australia that we experienced in 2014, which was the result of Wavelink’s UC and VoIP expertise, and the success of Wavelink’s resellers in selling and supporting these

solutions,” said Ilan Rubin, managing director, Wavelink. “Partnering with Digium means that Wavelink can offer Australian businesses leading UC IP PBX solutions for office communications.”
“Each year, it’s an honour to recognise our distribution partners who have committed to servicing our resellers and helping them increase their revenue and profitability with Digium solutions,” said Gayle Magee, director of worldwide distribution sales for Digium. “The Pinnacle Awards serve as appreciation for those partner organisations that have helped to expand our worldwide base of resellers through the delivery of our affordable, feature-rich Switchvox phone system and custom Asterisk-based communication solutions.”

About Wavelink
Wavelink specialises in the supply, marketing and support of a range of leading edge Enterprise Mobility and UC Solutions. Wavelink distributes a range of products from Digium, Spectralink, Meru Networks, Lightspeed Systems, Polycom and Purple WiFi. For more information please contact Wavelink on 1300 147 000.

About Digium
Digium®, Inc., the Asterisk® Company, created and is the innovative force behind Asterisk, the most widely used open source telephony software. Since its founding in 1999 by Mark Spencer, Digium has become the open source alternative to proprietary communication providers, with offerings that cost as much as 80 percent less. Digium offers Asterisk software free to the open source community and offers Switchvox, Digium’s Unified Communications solution to power a broad family of products for small, medium and large businesses. The company’s product line includes a wide range of telephony hardware and software to enable resellers and customers to implement turnkey VoIP systems or to design their own custom communications solutions. At Digium, we’re changing the way businesses communicate. More information is available at http://www.digium.com and http://www.asterisk.org.

 

IVRs for Your Business: An Interview with Allison Smith, The Voice of Asterisk [Video]

Every time a customer calls your business, they encounter your phone system’s interactive voice response (IVR). Telephone prompts that are inviting and creative can increase business and reinforce your company’s identity. Prompts that are lackluster and contain too many subcategories can frustrate callers and turn business away. Who better to provide us with some insider tips on the right way to use IVRs than Allison Smith, aka the Voice of Asterisk?

Allison is one of the most prevalent telephone voices in the world, today and this week she is a guest on this week’s episode of Digium Live. In addition to being the voice of the Asterisk Open Source PBX, Allison’s clients include Marriott Hotels, 3M, Pfizer, Toyota, Victoria’s Secret, Bank of America and EBay, among many others.

During her appearance on Digium Live, Allison expands on her presentation “The Next Level of IVR,” which was presented at ITEXPO 2015 in Miami, FL. She explains how your IVR is “the virtual lobby of your company,” and matters just as much to your business identity as your website and business card.

Topics discussed in this episode:

- Tips on creating a successful IVR
- Pitfalls to avoid
- Creative company IVR examples
- Unsuccessful IVR examples
- How to exploit your IVR
- Voice recognition
- Hiring voice talent vs. doing it yourself
- How to hire Allison for your IVR needs

Allison discussed her thoughts on how a company can enhance its IVRs, she offered some straight-forward advice:

Keep it Simple

Narrow down the amount of choices you provide callers to 4 or 5 maximum selections. Don’t have more than 10 options because people won’t remember them. It is too time consuming for people to maneuver through a menu that is too long.

Mix up Prompts

If you always start your prompt with the same instruction, it becomes monotonous for the caller. Altering the order of the prompts will help the caller remember them better.

Example

Original: “Press one for accounting. Press two for technical support. Press three for sales.”

Modified: “Press one for technical support. For accounting, press two. If you’d like to speak with a sales representative, please press three.”

Create a Tailored Greeting

Personalize your introductory greeting to match the culture of your company. If you are a spa, for example, consider welcoming callers with soothing music and a calming IVR voice. On the other hand, if you are a cable TV provider, create a greeting that is brief and reassuring in that you will get them to the correct person as quickly as possible. Your introductory greeting is a strong branding element for your company’s culture, so get creative with it.

Watch the full video here 

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19th Century Bradfield College Employs Meru Education-grade 802.11ac wireless technology

Bradford College employs Meru Education-grade 802.11ac wireless technology

Meru Networks, a leader in intelligent Wi-Fi networking, has announced that public school Bradfield College has completed the first phase of its deployment of Meru Education-grade 802.11ac wireless technology throughout the school’s extensive site in Berkshire. The network will support up to 3,000 staff and student devices.

Bradfield College is part of the Rugby Group, which includes Harrow School, Wellington College and Charterhouse School. A co-educational school for 13 to 18 year olds, Bradfield selected Meru’s Gigabit Wi-Fi when its existing Aruba network failed to deliver seamless coverage across the school’s mix of traditional and modern facilities and was unable to deliver sufficient capacity to meet the demands of more than 1,000 pupils, staff and contractors, which interrupted learning.

“Our previous Wi-Fi network caused some frustration with coverage dropping in and out depending on where you were in the school, and was particularly problematic in some of our older buildings, which date back over 150 years and have solid walls,” explains Trevor Benstock, Director of IT Services, Bradfield College. “The number of devices connecting to the network was also causing us headaches, with staff and pupils using up to three devices each, often simultaneously. That’s potentially thousands of devices all logging on at once.”

To read more, please follow the link 

A Bright Spot for the Cloud

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Cloud-Enabled Wi-Fi is starting to take hold in enterprises of all sizes. IDC predicts that Cloud Wi-Fi will be a $1B market this year; doubling to almost $2B by the end of 2017. There are three key market trends driving the need for new WLAN deployment models.

  • People are using multiple Wi-Fi devices in their personal and professional lives: smart phones, tablets, wearables and notebooks to name a few. According to Gartner Group the number of mobile devices averages almost three per person.
  • Enterprises of all sizes are working with tighter CAPEX budgets and smaller IT staff. This means organizations are constantly under pressure to do more with less.
  • Everything is coming from the cloud including storage, business applications and communication tools. People have come to expect anywhere anytime connectivity.

We are at an interesting inflection point where new technologies are changing the game for mobile connectivity. 802.11ac has become mainstream, providing gigabit data rates. Cloud based networking is emerging as a robust and secure wireless LAN architecture.  Mobility services that have traditionally required WLAN controllers and appliances can now be managed in the cloud.

Read the full article here

Moving to VoIP? Digium Live Discusses Steps to Upgrading a Phone System

What features should you consider when deciding to purchase a new business phone system if you are a small or mid-size company? How do you compare features and benefits between competing systems? In this episode of Digium Live, I talk with another VoIP professional and an SMB customer that went through the process of upgrading their business communications system.

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Matthew Hilton, sales engineer and senior voice engineer for Akuity Technologies (one of Digium’s top resellers in the country) and Warren Rogers, Network Manager for Quabbin Wire and Cable (a valued Digium customer) discuss the process of evaluating and acquiring a new phone system. They take us through the steps each went through, including reviewing the customer’s internal requirements, the process of comparing the benefits of a Switchvox system to competitor systems, and a detailed overview of the actual deployment of the upgraded phone system.

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Some of the most common concerns that come up when considering a Voiceover IP (VoIP) option include: ease of use, cost savings, and the shape of the network prior to installation. Matthew and Warren address these issues, as well as discuss their overall experience with the features and application of the Switchvox phone system and how it differs from the competition.

We invite you to watch this episode of our new web-based series, Digium Live! and learn more about putting a VoIP solution to work in your company.

Topics discussed include:
· Shopping for a New Phone System: Considerations the Competition
· Benefits of VoIP vs. Traditional PBX
· Considerations Before Adopting VoIP
· Preparing for a VoIP system
· Switchvox Features
· Deployment of Switchvox
· Advice for Those in the Market

Watch this episode of Digium Live! below and tune in every two weeks for a new episode

View the Digium Live! web series
Visit Digium’s YouTube Channel

Miami-Dade County Public School uses Meru Wi-Fi to enable new ways of teaching!

The fourth largest public school district in the United States, Miami-Dade County Public Schools connects 344,000 students, 40,000 teachers and staff, and 392 schools, many in economically disadvantaged areas, with Wi-Fi from Meru. Learn more at http://www.merunetworks.com

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