Wavelink Blog

5 Common SIP Trunking Pitfalls and How to Avoid Them

SIP Trunking pitfalls

SIP Trunking has changed the way companies pay for phone service.  Today, over 66% of companies have adopted SIP Trunking and are saving up to 70% off their monthly phone bill compared to their old PRI service.  SIP Trunking is full of cost savings and calling features, but is also not without its hurdles. Let’s take a look at some pitfalls of SIP Trunking and the solutions that will help your company make a smooth transition.

The Pitfall:  Inadequate Bandwidth. SIP Trunking is completely dependent upon your company’s existing data connection.  The bandwidth available in that connection is what makes the calls happen.  Not having enough bandwidth to support the maximum concurrent calls made by your organization will result in dropped calls, busy signals, bad call quality, and, ultimately, lost customers.

The Solution: The solution to the inadequate bandwidth problem is simple: get an Internet connection with more bandwidth.  In most places, bandwidth is readily available and reasonably cheap.  In order to make sure you have enough bandwidth to support the added load of your voice calls, use this simple formula:

Number of max concurrent calls x 100kb/sec (average bandwidth per call)

This will give you the total bandwidth needed for your voice calls.  Just add this to what you currently use to run your business to get your total bandwidth needed.

Is your network ready for SIP Trunking?

Take our free Network Assessment and find out

The Pitfall: Not Understanding the Reality of Your Call Volume. Many SIP Trunking providers price their services by the minute.   This pricing model is advantageous to companies with low call volume or dynamic call flows from seasonality or other sporadic events.  The main benefit is that companies only pay for what they use.  The problem lies with companies who don’t understand the reality of their call volume and end up paying more than they should.

The Solution: Before you transition to SIP Trunking, do a thorough analysis on your company’s calling history.  You’ll need to know how many minutes you use on average and how many concurrent calls you use at your busiest times.  If your call volume is high, choose a SIP provider that offers a Channelized plan that will give you unlimited minutes on a set number of trunks.

The Pitfall:  I Need My Numbers Ported Right Now! Phone numbers or DIDs are very valuable to most companies and an integral component of company branding.  The industry understands this and has made it a requirement for companies to “port” or move your phone numbers to whichever provider you choose.  What they are not required to do is to port them quickly.  As you can imagine, spending time helping you move your business to a competitor is not going to be top on the priority list for your old service provider.  This creates problems for organizations that are ready to save money, but can’t function without their numbers.

The Solution: Most providers will allow you to forward your calls from one number to another.  So, get a new number from your new provider and forward your calls from your main numbers to the new one.  Other than that….wait.  Know you’re probably going to have to wait, and just wait.

The Pitfall:  Faxing Over SIP is Not an Exact Science. For reasons not entirely clear to me, fax machines still exist.  Even with email, electronic signature technology and other options, the fax is hanging around, mostly in the medical community.  Faxing has never been an exact science, even with dedicated analog fax lines, and I think we can all relate to standing at the fax machine, hearing that painful modem noise and then receiving the dreaded Failed Fax notification sheet from the printer.  Now, take that same process off a dedicated line and plop it on your data network and you can imagine what happens.  Faxing over IP has long been a thorn in the side of IT; and a codec that was supposed to solve all the worries of the industry, T.38, has not succeeded…at all.

The Solution: If faxing is necessary and faxing over IP is a must, use a professional to help with setting it up.  There are some tricks and phone system adjustments that can be made to help.  If faxing is vital to your business, bring in some dedicated analog lines purely for fax. They’re cheap and work as well as fax can.

The Pitfall: Voice Not a Priority. It’s very likely that you have a lot happening on your data network.  Between the systems you need to do business, email, collaboration, file sharing, and, yes, some people watching YouTube videos, the traffic on your network is heavy.  Today, without SIP Trunking, if there’s too much going on, you’ll likely see pages load slower, email takes longer to send, and YouTube videos may not buffer correctly.  When you add voice with SIP Trunking and there’s a lot going on, you get dropped calls and poor call quality.  Needless to say, the stakes are higher.

The Solution: For companies moving to SIP Trunking, it’s important to take advantage of a feature found in most business-grade network routers called QoS, or Quality of Service.  QoS is is the traffic cop for your network and allows you to prioritize the traffic coming from key systems.  With QoS, you can ensure that all voice calls will be handled first and with full bandwidth while the slow down happens elsewhere.

Want to learn more about SIP Trunking? Register for the webinar:

Basics of SIP Trunking Webinar

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Healthcare Providers Benefit from UC with Switchvox Phone System

Medical Records  Stethoscope

Healthcare professionals are constantly on the move, requiring communication tools that provide instant access to vital information and quick access to colleagues and patient care teams. Unified communications (UC) helps provide a seamless connection between patients, doctors and administration with features such as: Chat, Presence, Call Control, Integrated voice mail, e-mail and fax. Healthcare providers can manage how they communicate using software on their desktop, laptop, or mobile device. Cullman Primary Care is a healthcare provider that discovered the benefits and flexibility offered by the right UC solution.

Cullman Primary Care consists of multiple, community-oriented patient care centers and doctors groups throughout Cullman, AL. The busy medical center has approximately 100 employees working at the hospital, while about 80 employees work at other locations. Before making the switch to a single UC solution, each location had its own phone system, which lead to numerous challenges. For example, when problems occurred no one knew which one of their many phone vendors to call. Additionally, if someone called for a doctor and he was actually located at another facility, it was difficult to transfer due to the lack of transparency between the two facilities. Patients were given a different number to call, overloading the system and creating constant complaints from patients.

Under the guidance of Alabama-based Integrated Communications Solutions (ICS), Cullman Primary Care moved to Digium’s Switchvox phone system, which not only solved a number of their communication problems but also reduced their overall telephony costs by 40 percent. With their new business phone system in place they were able to continue to meet the growing demands of their expanding facility, while routing and responding to calls without expensive upgrades. By providing Cullman Primary Care with a centralized, integrated system, ICS gives them the peace of mind of having only one service provider to call if support is needed.

Read more about the Cullman UC implementation and the UC features they find the most useful.

The Healthcare industry is rapidly evolving with new technological advances. Learn more about improving patient care with Unified Communications and Switchvox by visiting our solutions page for healthcare providers.

Spectralink Access Hour Webinar April 13, 2016

Spectralink Access Hour Webinar April 13, 2016

  • What’s New at Spectralink
  • Introducing PIVOT:SC and Wave II
  • Introducing new support models

Resellers: Building Your Customer Base

For most small to medium- sized businesses (SMBs), the continuous search for new customers is essential to meet or exceed growth targets. As a reseller, the extent of available prospecting options for your business is often influenced by the size of the organization, and whether there are dedicated resources for new customer acquisition. Larger organizations typically have the human capital and the budget to invest in multiple avenues for finding new customers. Regardless of company size, one factor is particularly applicable to all organizations.

It’s extremely important for any business owner to understand and properly manage customer acquisition costs. For example, it is less expensive to keep existing customers as a means to maintain current or incremental levels of revenue, but acquiring new customers is imperative if you want to achieve significant growth. When it comes to finding prospects (and customers) that are ready and willing to purchase, there are many options available, with varying impact on your customer acquisition cost.

It’s often a no-brainer to start by focusing on retention. As a source of revenue, returning customers should be the least costly (and easiest) form of maintaining and possibly growing revenue. In SaaS models, retention is key, of course. But for any type of business, such as resellers who focus on managed services, the sales process for adding on additional products and services is often met with less resistance. The customer has already purchased at least once, and research proves their experience with a business will determine if they return. Great products and excellent customer service, during and after the sale, are paramount to the customer experience. Gartner Group statistics show that 80 percent of your company’s future revenue will be derived from 20 percent of existing customers. Compare that to the statistic that indicates the cost of attracting new customers is five times more than keeping an existing customer.

As previously mentioned, you still need new customer growth. Let’s take a look at some new customer acquisition strategies:

Word of mouth/referrals/reputation

If you are doing a good job with retention efforts, then referrals from existing customers could be the least expensive option for new customer recruitment. Referrals require little effort if you have a strong history of quality product/service offerings, a solid reputation for solution implementation, and excellent customer service. According to a 2014 report from Gallup and Wells Fargo, it was determined that attracting customers, targeting business opportunities, and finding work or new business was the top challenge among U.S. small business owners. The same study concluded that 36 percent of owners stated word of mouth is the best source of revenue, after returning customers (which logged in at 44 percent). There are standalone solutions that help you develop, promote, and manage a more complex referral system- but small businesses looking for a simple route can promote referral opportunities on their website, in email campaigns, or by just picking the phone and making the ask. It’s worth noting that referral programs are usually more successful if your existing customer is rewarded with some incentive, such as a future discount or cash.

Social Media

A more recent prospecting tool available to savvy resellers is the use of social media, sometimes referred to as social selling. If done correctly, it can have a huge effect on spreading the word about your business and in actual lead generation. Just over a year ago, CMO.com reported that 54 percent of business-to-business (B2B) marketers said they have generated leads from social media. With the rapid rise of business-specific social media activities and the increasing audience acceptance of the approach, that number is sure to grow considerably. In addition to the traditional social media sites, there are online communities and topic-specific groups (such as LinkedIn Groups) that provide incredible access to your target audiences. Participating in these social communities can be another valuable asset for reaching buyers. One example of a popular tech community is Spiceworks, which focuses on information technology professionals, and has more than 6 million members. Tech vendors have pay-to-play options available to them, such as sponsoring a topic, placing low-cost ads, and sponsoring webinars via the community. Even if you choose not to put lead gen dollars to these paid options, it is still a good (no cost) avenue for finding and conversing with potential prospects and demonstrating your knowledge as an expert in your field.

Local Chamber of Commerce

Another time-tested avenue for promoting your business is participating in or sponsoring local events. The first step is to join and become active in your local Chamber of Commerce. Many prospects will use the Chamber to network with other members for peer referrals in an effort to validate a business’ integrity. Many local chambers hold networking events, host committees you can volunteer on and have other events that provide great opportunities to meet and greet your future prospects. Chamber-related events will require a bit more time and effort, but the more involved a business is, the more fruitful the outcome can be with finding prospects.

List Purchase Services

If you have trouble building your own list of prospects, a proven method for finding potential prospects is to buy targeted lists that match your ideal customer profile. There are many agencies that provide such services and the lists can usually be filtered and regionalized with great effect. There are several methods of marketing activities that can be implemented with these lists from email campaigns, cold calling, and traditional card or brochure mailers. Obviously, these prospects are very cold and may or may not be currently seeking the solution you offer. While the effectiveness of the activities vary, pre-purchased lists (price typically based on the number of contacts you buy) can provide a significant return on investment. The quality of the vendor and their lists should be researched and validated.

Trade Shows and Conferences

Whether regional or national, trade shows can still be an effective method for evangelizing your products and services to a large audience. Participation can range from only having a booth for displaying products and services to participating in the additional sponsored events or speaking opportunities offered. Participating in trade shows can end up being one of the most expensive and time consuming activities, but it does allow you face-to-face interaction with potential prospects. Ensuring you have seasoned employees available for the event, especially with some shows being multi-day events, is imperative but may be a trade-off that isn’t worth the effort depending on your staffing level.


Prospecting new customers can be done in several different ways, each of which involves a varied amount of time and money. If you have the available budget, you may also choose to hire third-party marketing firms to assist with prospecting activities, from campaign development to managing online pay-per-click programs (such as Google AdWords). The comfort level lies solely on business stakeholders and their willingness to be involved in prospecting.

SIP Trunking Offers Advantages for Resellers and Their Customers

Business man hand hold gold coin

As a reseller, offering cutting-edge technology products and services to your customers can be high stakes. If the gamble pays off, you will have a happy, long-term customer who brags about their (now) tech-savvy business and your insightful recommendations that brought their business up to speed. If the solution is a bust, not only could you lose the confidence of that customer, but you can also lose any hope for referrals. Many resellers witnessed this type of dilemma first-hand in the late 1990s, when VoIP services and SIP  trunking were first introduced and began to change the landscape in the telecommunications world. Both VoIP and SIP trunking have come a long way, but the question remains whether or not resellers are really letting the “gamble” of that once-new technology now pay dividends in their own businesses.

Early days of VoIP

In its early days, VoIP had a reputation for being unreliable and plagued with voice quality issues. Much of this was due to infrastructure issues, such as low bandwidth connections, lack of network support for prioritizing voice packets over data, and lack of quality of service (QoS), which is essential to VoIP. Even today, when commingling the packets of VoIP over the same networks as data, jitter and latency can be expected, but can be properly managed with the right networking infrastructure. Major strides over the last 15 years have been made in the provider networks, as well as the local area network infrastructure products to support VoIP services.

The advances in VoIP and specifically SIP trunking (an alternative to traditional PSTN services) throughout the carrier and business infrastructure markets are changing the landscape of services deployed. In fact, the fear of VoIP that once kept many businesses and consumers firmly entrenched with PSTN services has been subsiding, especially in the last few years.

Offering SIP trunking services

While strides have been made in the quality of service and reliability of SIP trunking and VoIP, there is another major factor helping accelerate business adoption rates: cost savings. Gartner estimates that SIP trunking saves businesses up to 50 percent over legacy PSTN services. That type of ROI is hardly a gamble for any business.

While all of these service improvements and increased adoption rates are great for the providers of telecommunications services, the benefits extend through to resellers and integrators as well. Traditionally, the process of dealing with legacy providers has been thought of as time consuming and cumbersome. SIP trunking opens up a wider variety of providers to choose from, removing some of the aggravating barriers to upgrading services. Additionally, resellers now have the option of purchasing SIP trunking through a simplified online process, making it much easier to buy and manage the services for an end customer. Increased competition and product options also result in better service and prices for the customer, and in faster deployment times and reduced support time. For the reseller/integrator, this all translates into higher margins.

The addition of monthly recurring revenue (MRR) is a significant benefit for the reseller when offering SIP trunking in a portfolio of products and services. Most SIP providers will pay a percentage of the monthly revenue as long as the customer is attached to the service. The traditional model for telecommunications resellers/integrators consisted of selling hardware systems each month, starting at zero revenue on the first day of each month. By building a steady stream of MRR through SIP trunking and other cloud services, resellers can now offset that monthly scramble from zero.

Benefits of SIP to your customers

Moving from current PSTN services, or adding SIP trunking into the mix, provides important advantages to your customers – but it may require educating them on those benefits. For example, SIP trunking is a great backup option in the event of a PSTN related service issue. Most modern unified communications (UC) systems are capable of multiple calling path configurations or legacy PBXs can take advantage of a VoIP gateway to manage the connection and call routing between a legacy PSTN connection and SIP trunking. By positioning the SIP trunking as a ‘failover’ route for calls, the communications manager within that business will have a sense of security about the service provided to the employees, while the reseller/integrator receives the MRR. That’s a win for everyone.

At the end of the day, it should be clear that offering VoIP and SIP trunking services is no longer a gamble. But, as a reseller, you do risk missing out on some consistent wins if MRR is not part of your business strategy.


Learn more about Digium’s SIP Trunking services

4 Steps to a Successful Conference Call


Organizations use conference calling as a means to communicate with remote employees, partners, vendors and customers. It can also help cut down on travel expenses and even enable you to connect multiple office locations. As helpful as conference calling can be for a business, some people would describe the experience as boring, a waste of time, and unproductive. Often the experience isn’t as good as it could be because people aren’t properly prepared. Here are some steps to take to ensure you have a productive conference call for everyone involved:

 Properly Prepare

Unpreparedness is the main reason conference calls take longer than they need to and is often the culprit for so much wasted time. To avoid this, create an agenda for the meeting. The agenda should contain the following information:

  • Date time of conference call, as well as dial-in number and access code (which should also be in the meeting invite)
  • Topic of discussion goals of the conversation
  • Participants, job titles, and their role in the project or topic being discussed
  • Detailed list of items to be discussed
  • Attachments or links to documents relating to the discussion

Note: Make sure the items on the agenda can be discussed in the amount of time allotted. Employees are busy and have other responsibilities throughout their day, and running overtime on a conference call can throw a kink in the entire work day.

Know the Technology

Nothing is more embarrassing than when an employee thinks they are on mute and says things no one else was intended to hear. Understanding the platform you are using and the technology involved is an important step prior to conducting or participating in a conference call. Make sure your employees are all trained on the conference calling platform your business uses, and prior to conducting your first conference call, run a test call and play around with all of the available features. It’s always helpful to have an employee who is technical and can help if an issue with the platform arises during the call. If you don’t have a tech-savy employee on the call, have a backup option for the meeting, or reschedule. (Even if you are familiar with the technology, make sure you pay attention to whether or not phones are muted, for example, to avoid awkward situations.)

Note: For remote and mobile employees, make sure they can easily access the conference call-in number and access code from their smartphone. Some platforms are not mobile-friendly and these numbers are not easily accessible from the emails the platform sends out, so including the dial-in number and access code in the agenda is key.

Keep it Productive

Follow the agenda you created ahead of time, and steer the conversation back on track if it derails. Of course, if discussions of the weather or other topical issues come up, go ahead and share as a quick ice-breaker, but then get back on track and stay focused on your agenda. It’s helpful to have someone on your team keep track of action items discussed during the call, including who is responsible for specific action items, and when those items are due. It’s also helpful to use a call recording feature so that anything missed during the conversation can be referred back to or shared with those team members who were unable to join. Finally, it’s good practice to check to see if anyone has any questions about a line item before moving onto the next.


Following the conference call, you or someone on your team should send out an email to all participants recapping the conversation and action items discussed. Employee to-do’s should be very clear and include due dates if possible. If you have the capability, send the recorded conference call to participants for reference.

Conducting a productive conference call depends on how thoroughly you prepare ahead of time. Creating a detailed agenda will not only keep you and your team on schedule but will also help to achieve the goals of the conversation and avoid wasting time.


For more Do’s and Don’t of conference calling, check out our previous blog Conference Call Etiquette: How to Improve Your Next Meeting


Ongoing Training Pays off for Resellers and Their Customers


For VARs in the technology sector, the importance of continually educating and training employees can make a significant difference in selling, installing, and supporting your customers’ solutions. This customer-centric approach also plays a tremendous role in managing and improving your margin and profit. Investing in and completing technical certifications to become experts in the vendors’ solutions you sell may require an upfront cost, but it’s well worth it – training yields a significant ROI.

Having product experts on your technical staff serve as subject matter experts allows you to have a much more efficient and effective process when it comes to supporting customers. Additionally, once you have a set of employees certified on a vendor’s solutions, those employees can then use the training resources provided by that solution vendor to set up an internal training process for the rest of your organization, helping ensure that all of your employees are knowledgeable and able to support your customers. A well-trained staff goes a long way in supporting and protecting the lifetime value of a customer. After all, customers can lose confidence in their VAR if they do not see them as true experts in the solutions they offer.

Product/Solution Training

As part of establishing an internal training process for your organization, you need to start by training the entire sales team. This includes educating your sales and sales support staff, the sales engineers, and the internal and/or external account managers. A sales team must have the ability to articulate the benefits of a product or solution, and how it can solve problems or improve processes for a customer’s specific needs. Not only does the sales process need to match the margin goals of the organization, but the training of the sales team (and training that may be available to the end users) also needs to be aligned with the sales process as it could be the key to closing deals and improving margin.

Installation Training

Once your customer makes a purchase, installation of the solution will begin and training will once again have a distinct impact on the process. Successful training of the installation technicians and the administrators that are installing and supporting the solution will factor heavily into your margin and cost reduction, mainly in terms of employee hours required to complete the install. Well-trained techs can cut the installation time significantly (without sacrificing quality or customer satisfaction levels) and allow more customers to be serviced by your organization. More customers, installs and monthly recurring support revenue will assist in providing the growth path for any successful VAR.

End Customer Training

During and after the installation of the solution, your customer can be trained on the solution. This not only enables the customer organization to better understand how to use the product and conduct initial trouble-shooting in house, but it also reduces support resources and hours for your reseller organization. This is particularly applicable when it comes to enabling the customer (and their employees) to handle basic tasks and management functions of a vendor’s solution. Sometimes, that may come down to training the customer’s organization on something as simple as knowing how to access solution help features, or training the end customers to use a database or knowledge base to assist in correcting issues on their own. T

Training is often an overlooked topic or is prioritized much lower compared to other business projects and goals. However, taking the time to ensure your team is well trained to sell and support the customer will bring more profit and margin per signed customer. It also allows you to free up time to increase the number of customers you are able to service, and to offer improved service and support that helps retain those customers for the long term.

Interested in partnering with us?

Contact sales@wavelink.com.au

Planning for wireless LAN deployments

Wireless communications are fast becomes the preferred access method for networked devices, with most organisations now using wireless local area networks (WLANs) to handle network connections and allow for the Internet of Things, BYOD, and cloud-based applications. To get the most out of such networks, it is important that they are designed and implemented properly from the outset.

Ilan Rubin, managing director, Wavelink, said, “WLAN implementation is an increasingly complex task, as the explosion of smartphones, tablets, and other portable devices in the workforce tasks wireless networks with a growing burden. This is especially prevalent in highly mobile work environments such as healthcare facilities, factories, hotels and schools. The implications of this demand on WLAN also impacts how they must be secured.

“It is important that the WLAN design factors in industry-specific needs. Different markets have different requirements, which leads to different network design. For example, voice might require seamless roaming; healthcare might have specific applications such as location tracking and hotels or hospitals might have requirements for workflow management using devices. On top of that every wireless network is different depending on the requirements of the business and the physical environment.”

Wavelink recommends three key planning considerations to help make sure WLAN infrastructure is designed and implemented properly:

1. Work out bandwidth demands

2. Determine device density

3. Secure the network

Learn More 

3 Ways UC Improves Employee Work-Life Balance

young businessman in black suit calling on sandy beach

It’s not easy to find a healthy balance between our work and personal lives. For most of us, our jobs provide the means to support ourselves and our family.  A typical work schedule comes with early morning meetings, late nights in the office, and possible travel. Although necessary to do the job, these activities extend our average work day and often take away valuable time from the personal relationships that matter most and eat into the limited time we have carved out for hobbies and relaxation. The good news is that the same technology and tools that have made it possible for us to ‘work anywhere, anytime’ can also helping us manage a bit of work-life balance.

If you believe your typical day is consumed by work, more than anything else, you’re not alone in that thinking. As you can see from the chart below, the average US worker between the ages of 25 and 54, with children, spends more time at work than all other non-sleeping activities – by more than an hour.


Adding to the gloom, the Mayo Clinic states that unhealthy work-life balance can lead to fatigue and poor health. These facts are proof that our time away from work is extremely valuable and should be protected. Of course we want to do a good job at work and take care of any necessary items; but we need the right tools to help us create a clear delineation between our work and family life to ensure we can be successful at both. Helping people separate their work and family life is another way that Unified Communications can help companies. While it’s important for business to have dedicated and hard working employees, it’s equally important to have employees that are happy, healthy and productive (all which are more likely when there’s good work-life balance). Let’s take a closer look at three ways UC helps employees find the right balance.

1. Let People Know You Are Out

When it comes to letting your coworkers and customers know that you’re out and unavailable, UC can do for phone systems what “Out of Office” replies did for email. Many UC systems, including Switchvox, have a feature called Presence that allows a user to publish their current status, companywide. Common presence options are Away, Do Not Disturb, or In a Meeting. For the person who is away and wants to let people know to leave them alone, they can put details in their status. For example, instead of just, “Away,” users can customize to say, “Away-at my son’s baseball game,” “Away-at Disney World,” or “Do Not Disturb-on a beach enjoying a drink with a little umbrella in it.” This type of presence message is available on a user’s desk phone, mobile device, and on the Switchvox Switchboard. There’s a big difference between simply thinking someone is out of the office and knowing they are on a beach; a big enough difference that would more likely keep someone from attempting to bother that person with anything work-related.

2. Control Your Call Flow

The other great thing that Presence can do in Switchvox is automatically change your call rules when you change your status. If you’re in St. Thomas and change your status to “on the beach,” you can have all of your calls automatically forwarded to voicemail, or to a coworker who is covering for you when you’re out. With this in place, if someone still insists on contacting you, they are routed to the appropriate place and you are able to continue your RR.

3. Hide Your Personal Identity from Your Work World

When you read articles related to work-life balance, one of the main tips is to only give your personal cell phone number out to people that you can be sure will respect it. It’s not realistic to say that you should not give it to anyone, but you should make sure to protect your personal time by keeping it from customers, patients, and clients, if at all possible. This can be very difficult to do, especially if your primary mode of communication is using your cell phone for outbound calls.

Switchvox solves this problem by allowing users to make and receive calls through a mobile application called the Switchvox Softphone. One of the beauties of the Softphone is that all calls made out through it deliver your work caller-ID information instead of your personal ID. Now you can make work calls from anywhere and not worry about them calling you back on your personal number.

Having a healthy work-life balance is extremely vital to your health and success, both at work and at home. As a business owner or manager, your employees will be more productive and loyal if you can provide them with ways to help manage their balance for them, and UC the perfect tool for that purpose.


Improving Patinet Care with Switchvox eBook

Improving Patient Care with Switchvox