Wavelink Blog

A Bright Spot for the Cloud

XPress-Cloud-Blog

Cloud-Enabled Wi-Fi is starting to take hold in enterprises of all sizes. IDC predicts that Cloud Wi-Fi will be a $1B market this year; doubling to almost $2B by the end of 2017. There are three key market trends driving the need for new WLAN deployment models.

  • People are using multiple Wi-Fi devices in their personal and professional lives: smart phones, tablets, wearables and notebooks to name a few. According to Gartner Group the number of mobile devices averages almost three per person.
  • Enterprises of all sizes are working with tighter CAPEX budgets and smaller IT staff. This means organizations are constantly under pressure to do more with less.
  • Everything is coming from the cloud including storage, business applications and communication tools. People have come to expect anywhere anytime connectivity.

We are at an interesting inflection point where new technologies are changing the game for mobile connectivity. 802.11ac has become mainstream, providing gigabit data rates. Cloud based networking is emerging as a robust and secure wireless LAN architecture.  Mobility services that have traditionally required WLAN controllers and appliances can now be managed in the cloud.

Read the full article here

Moving to VoIP? Digium Live Discusses Steps to Upgrading a Phone System

What features should you consider when deciding to purchase a new business phone system if you are a small or mid-size company? How do you compare features and benefits between competing systems? In this episode of Digium Live, I talk with another VoIP professional and an SMB customer that went through the process of upgrading their business communications system.

quabbin logo

Matthew Hilton, sales engineer and senior voice engineer for Akuity Technologies (one of Digium’s top resellers in the country) and Warren Rogers, Network Manager for Quabbin Wire and Cable (a valued Digium customer) discuss the process of evaluating and acquiring a new phone system. They take us through the steps each went through, including reviewing the customer’s internal requirements, the process of comparing the benefits of a Switchvox system to competitor systems, and a detailed overview of the actual deployment of the upgraded phone system.

akuity logo

Some of the most common concerns that come up when considering a Voiceover IP (VoIP) option include: ease of use, cost savings, and the shape of the network prior to installation. Matthew and Warren address these issues, as well as discuss their overall experience with the features and application of the Switchvox phone system and how it differs from the competition.

We invite you to watch this episode of our new web-based series, Digium Live! and learn more about putting a VoIP solution to work in your company.

Topics discussed include:
· Shopping for a New Phone System: Considerations the Competition
· Benefits of VoIP vs. Traditional PBX
· Considerations Before Adopting VoIP
· Preparing for a VoIP system
· Switchvox Features
· Deployment of Switchvox
· Advice for Those in the Market

Watch this episode of Digium Live! below and tune in every two weeks for a new episode

View the Digium Live! web series
Visit Digium’s YouTube Channel

Miami-Dade County Public School uses Meru Wi-Fi to enable new ways of teaching!

The fourth largest public school district in the United States, Miami-Dade County Public Schools connects 344,000 students, 40,000 teachers and staff, and 392 schools, many in economically disadvantaged areas, with Wi-Fi from Meru. Learn more at http://www.merunetworks.com

Crystal Cruises Enhances Guests Onboard Experience with Meru

Meru Access Points and Network Management Solutions Ensure High Performance of Wireless Connectivity for Crew and Guests While at Sea

SUNNYVALE, CA–(Marketwired – Feb 18, 2015) –  Meru Networks, Inc. (NASDAQ: MERU), a leader in intelligent networking, today announced that Crystal Cruises, the world’s leading luxury cruise provider, provides seamless connectivity for guests and crew aboard its award-winning ships, Crystal Symphony and Crystal Serenity, with a Meru intelligent Wi-Fi solution. The company replaced both ships’ legacy Wi-Fi networks with a pervasive Meru wireless network in order to increase the performance and number of online services offered while at sea.

“On the ships, Internet bandwidth is severely limited compared to on land, because it goes over satellite, so our most common point of dissatisfaction from guests was that they couldn’t get on the Wi-Fi,” said Boban Dragojlovic, vice president of computer services at Crystal Cruises. “Since implementing Meru in 2013, guest complaints have essentially gone away. Meru’s Wi-Fi solutions and channel layering technology have transformed the way we manage connectivity for our guests. Not only are we able to manage greater densities of user devices, but we can add access points on the fly if necessary to resolve any interference.”

Crystal Cruises sails to all seven continents and is the most award-winning cruise line in history, having been voted by travelers as the world’s best cruise line. Each Crystal Cruise ship holds about 1,000 passengers and includes a Computer University at Sea, which offers guests a few dozen hands-on classes on everything from using a tablet to editing photos and making movies. Additionally, it offers 80 free movies that guests can stream wirelessly to any device, as well as a variety of daily newspapers that can be downloaded while on the ship. It currently offers daily editions of almost 25 newspapers from around the world using an application called PressReader.

“One of our goals when we set out to deploy a Wi-Fi network was to be able to handle streaming movies and voice-over IP calls,” said Dragojlovic. “We can do that with Meru. Prior to upgrading, we didn’t have much content on the ship at all, but now that we have a pervasive network, we’ve expanded the things we offer. We now offer movies and newspaper services, and we’re looking at other content we can provide in the future to give guests a better onboard experience.”

To read full press release please visit Market Wired  

BYOD in retail: Friend Or Foe?

By Mike Lanciloti, Spectralink

When customers walk into a store today, they do so with certain expectations. They expect to be able to locate a product quickly, interact with a knowledgeable employee and get the information they need to make a purchase. It takes more effort to draw busy consumers into stores, so investing in technology that will empower employees to deliver a superb customer experience and increase time to transaction is a fundamental engagement strategy.

One way to ensure customer satisfaction is by arming sales staff with handheld devices, which transform the way people work and help them better engage with customers while increasing productivity. Handheld devices used in retail settings include smartphones, tablets, scanners, two-way radios and more, and retailers of all sorts are experiencing the advantages that increased connectedness provides.

Visit Retail Touch Points to read more

5 Corporate Phone System Options for Your SMB

In today’s marketplace, there are several types of premise-based business telephone solution providers. While every phone system creator has a unique offering, it is easy to categorize the providers into groups. Suppliers neatly fall into one of five broad classifications, and this grouping allows the phone system buyer to narrow their choices by determining which category fits them best and then explore the providers in that group. It’s a classic approach to narrowing a buyer’s choices and saving valuable time for both the buyer and the reseller. Lastly, it can help avoid making the wrong choices on a long-lived asset and critical business application, the corporate phone system.

MagicQuadrant_TeleDynamic

 

Please visit Teledynamic Communications website to read full article

PIVOT™ by Spectralink achieves Google™ Mobile Services certification

AIMS partners to provide specialised workflow applications on PIVOT WorkSmart Mobile Handsets

February 12, 2015 – Spectralink Corporation, a global leader in purpose-built wireless communications solutions for the workplace, has announced PIVOT™ by Spectralink, a WorkSmart solution, has been certified for Google™ Mobile Services and is now available with the Android™ 4.4.2 KitKat® operating system. Spectralink AIMS partners (Application Integration and Management Solvers) work with Spectralink to deliver specialised vertical, workplace-specific applications to customers. AIMS partners whose solutions rely on Google™ Cloud Messaging can now deploy their applications on PIVOT. The first set of applications to be offered via AIMS partners include secure text messaging, notifications, alarms and alerts.

Read the full press release here

A Bright Spot for the Cloud

By
Dennis Huang

XPress-Cloud-Blog

Cloud-Enabled Wi-Fi is starting to take hold in enterprises of all sizes. IDC predicts that Cloud Wi-Fi will be a $1B market this year; doubling to almost $2B by the end of 2017. There are three key market trends driving the need for new WLAN deployment models.

  • People are using multiple Wi-Fi devices in their personal and professional lives: smart phones, tablets, wearables and notebooks to name a few. According to Gartner Group the number of mobile devices averages almost three per person.
  • Enterprises of all sizes are working with tighter CAPEX budgets and smaller IT staff. This means organizations are constantly under pressure to do more with less.
  • Everything is coming from the cloud including storage, business applications and communication tools. People have come to expect anywhere anytime connectivity.

We are at an interesting inflection point where new technologies are changing the game for mobile connectivity. 802.11ac has become mainstream, providing gigabit data rates. Cloud based networking is emerging as a robust and secure wireless LAN architecture.  Mobility services that have traditionally required WLAN controllers and appliances can now be managed in the cloud.

Changes in Networking

The intersection of these market and technology trends creates interesting opportunities for customers and vendors alike.  The changes in how we pay for software from packaged software to software-as-a-service are also impacting the hardware industry. Hardware vendors in all markets are beginning to offer flexible payment models where customers can upgrade their out-of-date hardware equipment with little or no upfront capital. Vendors can also serve new markets with proven, enterprise grade technology, packaged in a cost-effective and easy to deploy solution.

Meru XPress Cloud

This is why Meru Networks is launching XPress Cloud: A powerful, intuitive and affordable WLAN solution designed for small, medium and distributed enterprises. XPress Cloud combines the industry’s fastest 802.11ac access points with easy cloud based management plus flexible purchase options.  XPress Cloud has a “pay-as-you-go” subscription model that solves the issue of large capital expenses tied networking infrastructure. It’s also easy to add access points as needed.

If you think it may be time to upgrade your network – learn more about XPress Cloud here. You can schedule an on-line demo or even get a free evaluation unit to try on site.

Meru Introduces Xpress Cloud – A Powerful, Intuitive, Affordable Wi-Fi Solution For Small-To-Medium Enterprises

Controller-less access points, cloud-based management and a subscription-based service option minimise capital expenditure and provide maximum flexibility for SMEs

Meru XPress Cloud is a controller-less 802.11ac WLAN solution featuring cloud-based management that is purpose-built for small-to-medium enterprises (SMEs) and distributed enterprises. The Xpress Cloud portfolio includes the new Meru XP8i access point, with management software hosted by Meru and delivered through industry-leading, highly-secure data centre providers worldwide. With Meru Xpress Cloud, only network management traffic traverses the cloud; all corporate data remains behind the firewall. Tailor-made for SMEs SMEs globally account for approximately 95 per cent of private sector firms and employ over twothirds of workers1 , many of whom bring or are issued multiple mobile devices for use in the office. Supporting the increasingly high density of mobile devices in the workplace is a critical business function, not achievable by the consumer-grade Wi-Fi solutions in use by many smaller organisations today.

Read Full Press Release

UC For You: The IT Worker

Every job role within your organization has unique challenges and obstacles to overcome. Taking advantage of the right tools can make a big difference in helping your staff reach their goals, and in growing the business. Unified communications (UC) is one of those tools (or platforms filled with tools) that enable employees to deliver quality results through collaboration, mobility, visibility and much more. As part of our blog series, UC for You, we first took a look at how UC helps the office manager. This time, it’s all about another key staff member – the IT specialist or SysAdmin.

It’s pretty obvious that an office would be in serious trouble if they didn’t have any of those friendly and genius IT guys and gals on their team. (Yes, I said “genius,” and I’m really hoping our “genius” IT staff is reading this right now.) The IT staff is the key to keeping all the essential systems and pieces of technology working so the rest of us can do what we need to do. These unsung heroes save us when the printer jams, and rescue us from the ‘blue screen of death’ on the PC or the ‘spinning beach ball of severe frustration’ on our Mac. They swoop in like Sir Lancelot when we forget our system password (for the third time this week). Of course, these routine tasks are just the tip of the iceberg when it comes to an IT worker’s job. They have to maintain the Internet connection, the internal and external networks, web servers, email servers, CRM connectivity, phone system, and much, much more. In fact, go hug your IT person right now.

Of course, I would be remiss if I didn’t take a look at some of Hollywood’s most famous, (and infamous) IT guys:

First we have the most famous IT person in the history of the Universe, R2D2! When the hyperdrive is broken and can’t get the Millennium Falcon to hyperspace, who are you going to call? When you need someone to fix your X-Wing on the fly, while you’re single-handedly destroying the Death Star, who do you need? When you’re a Princess and you need a projector to play your call for help, who’s your man…er, droid? R2D2!!!!

R2D2 IT guy

“Beep Boop Beep, Beep Boop”      – R2D2 Star Wars: Return of the Jedi

IT people have the reputation, right or wrong, of being a bit snarky and sarcastic. That stereotype is perfectly demonstrated in the extremely funny Saturday Night Live clip, Nick Burns, Your Company Computer Guy. Jimmy Fallon, in his pre- Tonight Show days, is extremely funny as Nick Burns the IT guy who harasses his technically inept co-workers – often insisting it’s User error and not the technology that causes the problem. Oh, we know, Nick, we know.

IT Guy from SNL

Lastly we have the IT Crowd, the critically acclaimed British television show about the comedic adventures of a rag-tag group of technical support workers at a large corporation. The hilarious characters, Roy, Maurice and Jen, really put the ‘IT’ in ‘wit.’

IT Crowd IT guys

While these IT guys and gals (and droids) entertain us with their humor and heroism, the real world IT workers are essential to the success of all businesses. But even they need the right tools to get the job done. When it comes to your phone system, a Switchvox UC system not only improves business communications for the entire office, but it also provides several key benefits and tools to help make an IT specialist’s job a lot easier. Here are a few of the benefits:

Ease of Use- Switchvox is widely known for its simple and easy-to-use interfaces, especially for the IT staff.

  • Simple- The GUI uses simple drop-down menus and quick links to maneuver through the system.  No longer do IT workers have to worry about scripting or coding to do the simplest task.
  • In-line help- The in-line help menus offer easy access to help provide users with information if you’re not sure what to do next, or are unfamiliar with the terminology. This means individual users may not have to ping your IT guy quite as often for support and IT guys no longer have to keep manuals on-hand or search vendor websites for help.
  • Permissions- Your technical staff has complete control over who has access to what features and menus, giving you the ability to completely customize your system.
  • Power­- Powerful administrative tools like IVR, call rules and network administration are easy to configure and deliver powerful results.  Now your IT staff can deliver the call flow and messaging your company needs without taking all their time and driving them insane due to frustrating menus and commands.

Customization- IT staff members can deliver useful integrations with other business tools like CRM, ERP and more.

  • Robust and simple API- Switchvox provides the tools for your group to make those important connections.
  • JAVA API for Digium Phones- Now, with Digium IP phones paired with Switchvox, you can write your own applications for the handset. Imagine getting emergency or other notifications from other systems right to your desk phone!

Mobility- Switchvox provides several mobility tools to keep your IT staff connected from anywhere in the building or away from the office.

  • Switchvox Softphone for iPhone- Your IT staff has to handle problems all over the organization.  The Switchvox Softphone for iPhone gives your IT staff complete call control from their mobile device, giving them the ability to be everywhere at once. Make and receive, record, transfer, conference and more from anywhere, ensuring your IT staff is available when you need them.
  • Fixed Mobile Convergence- You can easily transfer calls from your desk phone to your mobile seamlessly. We know that you’ll end up having to go to the user’s desk to help them; now you can transfer the originating help call to your mobile device and quickly go to the user (without jumping off the call). You’ll be standing over the user’s shoulder before they finish explaining the problem to you on the phone.

As you can see, Switchvox offers a great deal of benefits to your IT group, and the rest of your employees as well. Take a closer look at Switchvox and arm your IT staff with the tools they need to succeed.

As for those lovable celebrity IT guys, who is your favorite? Let us know in the comments below (and feel free to give your own SysAdmin or IT Guru a shout-out here, too!)

.